byKenobi?15-08-201412:11 PM – edited ?03-08-201609:55 AM
Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet.
Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet.
Reset the T-Gateway to factory default settings. To do this get a paperclip, or something similar, and press and hold it into the reset hole at the back of the T-Gateway, keep in pressed in for 15 seconds. Give it 2-5 minutes to reconnect to the internet. Alternatively you may prefer to do this via the modems interface http://10.0.0.138
Call to report the fault on 1800 TFIBRE (1800 834 273).
Your Broadband service is working normally. You are connected online.