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How To Troubleshoot NBN Issues

by Technical Support ?15-08-2014 12:11 PM – edited ?03-08-2016 09:55 AM

Brief Version

  • Power off your T-Gateway modem, wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet.
  • Power off your your NBN NTD, by turning it off at the power point on the wall. Wait for 30 seconds and then power it back on. Give it 2 minutes to reconnect to the internet.
  • Reset the T-Gateway to factory default settings. To do this get a paperclip, or something similar, and press and hold it into the reset hole at the back of the T-Gateway, keep in pressed in for 15 seconds. Give it 2-5 minutes to reconnect to the internet. Alternatively you may prefer to do this via the modems interface http://10.0.0.138
  • Call to report the fault on 1800 TFIBRE (1800 834 273).
    Your Broadband service is working normally. You are connected online.
    Wi-Fi

    Ethernet/Wired

    USB
    DECT
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